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Best price guarantee

Best price guarantee with
direct online booking

On our websites pertschy.com and hotel-alma.com, you are guaranteed to receive the best available price for each of our hotels. We guarantee that the websites pertschy.com and hotel-alma.com offer the best available price offer for bookings at Pertschy Palais Hotel and Alma Boutique Hotel.

Should you find a better price offer on another website within 24 hours after making a reservation via pertschy.com or hotel-alma.com, we will not only adjust the price to the cheaper offer but also give an additional discount of 10 % for the entire duration of the stay reserved via pertschy.com or hotel-alma.com. In addition, you will be accommodated in the next higher room category (depending on the availability at the time of check-in at the hotel). 

The Pertschy best price guarantee is subject to general terms and conditions  – please check these before sending an application for a claim. We will review your application within 24 hours (only on working days). Please send your claim to info@pertschy.com or info@hotel-alma.com.

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Best price guarantee – general terms & conditions

1.) Our best price guarantee applies exclusively to reservations for Pertschy hotels made via the Internet site pertschy.com or hotel-alma.com.

2.) If within 24 hours of completing a reservation via pertschy.com or hotel-alma.com, you find a rate ("comparison rate") on another website that is lower than the room rate that you have booked on pertschy.com or hotel-alma.com (for the same hotel, same room type, same number of people, same arrival and departure dates), please send an e-mail to the above mentioned address.  

3.) The booking conditions applicable to the comparison rate (such as advanced payments and deposits, changes, and cancellation policies) must be identical to the booking conditions of the rate booked on pertschy.com or hotel-alma.com.

4.) The comparison rate must be publicly viewable and bookable online

5.) The best price guarantee by pertschy.com and hotel-alma.com does not apply to: Rates from so called “opaque” providers or auction sites where the hotel name and/or the specific hotel is not known until the reservation is completed and a form of payment is made or provided (such as priceline.com or hotwire.com). Any rates found on websites that package the hotel room and other travel components such as flights, car rental, tours, etc. Rates which are not publicly available, such as corporate negotiated rates or group, convention, and/or event rates which are specifically negotiated by Pertschy hotels and apply to particular groups or companies. Rates quoted on direct mail or electronic mail solicitations. Rates offered to members only of certain groups or individuals that meet previously specified criteria such as membership of particular associations or special programs not open to the public in general. Rates valid for extended stays beyond twenty (20) consecutive nights. Pre-paid rates which involve a voucher to be redeemed at the hotel

6.) Rate comparison between the rate on our Internet sites and the comparison rate will be made net of any taxes, gratuities, or any other fees associated with the room rate.

7.) If the comparison rate exists in a different currency from the rate by pertschy.com or hotel-alma.com, the comparison rate will be converted to the same currency used in the original booking made on pertschy.com or hotel-alma.com at the exchange rate applicable on the date in which the best price guarantee claim is being reviewed/validated

8.) If the best price guarantee claim refers to a reservation consisting of several nights’ accommodation, the average rate for each night will be compared to the average rate for each night for an identical reservation using the website where the comparison rate is found.

9.) Pertschy GmbH reserves the right to alter or withdraw the best price guarantee at any time.

10.) The place of jurisdiction is 1010 Vienna.