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FAQ - Frequently Asked Questions

When is Check-In and Check-Out time at Pertschy Palais Hotel?

Check-In is available from 2 p.m. and Check-Out until 11:00. You can book a late check-out until 21:00 with an extra charge of € 35 per single room and € 69 per doubleroom ( only on request & availability).

Do you have Luggage & storage facilities?

Incase of early arrival you may leave your luggage at the hotel: also upon your check-out your luggage may be left at the hotel during the whole day.

Do you have smoking rooms?

The hotel is basically a non-smoker hotel, only a few rooms in the category comfort are smoking rooms.

At what time is served breakfast?

Our rich breakfast buffet is included in the room rate and is served from 07:00 to 10:00 a.m. On request we serve room breafast and in case of early departure it is possible to arrange an early breakfast service. For your convenience we offer free coffee & tea in the lobby until 09:00 p.m.

Do you have parking facilities?

There aren't any park possibilities in the courtyard , but we can offer parking lots at the local parking garage close by, (Kärtnerstrasse) at the reduced price of € 23 per 24 hours per car for Pertschy Palais Hotel guests. As they come also in limited numbers we recommend to book a parking lot together with your room.

Are dogs permitted?

Your four-legged friends are very welcome: There is a fee of € 10,00 per day per animal. Upon request we provide a dog bowl and a dog bed.

Children and extra beds

We have big size family rooms in the category superior, deluxe and suite with three beds and the opportunity to let in a crib for babies. All children under 2 years stay free of charge in the parents room. All children from 2 to 12 years are charged € 10 per person/night for breakfast. All older children or adults are charged € 29 or € 38 in the high season per person/ night for extra beds.The maximum number of extra beds in a room is 2. Any type of extra bed or child's crib is upon request and needs to be confirmed by management.

Are there any anti allergic-beds, woolen blankets, extra pillows available at the Hotel?

Upon request we provide anti allergic-beds, woolen blankets and extra pillows.

Is there dry cleaning/laundry service available at Pertschy Palais Hotel?

The dry cleaning/laundry service is available from Monday to Friday. Laundry received before 9 a.m. will be returned on the next day by 09 a.m. We have no dry cleaning/laundry service on saturdays, sundays and national holidays.

Does the hotel provide an Internet access?

Free Wifi is available for hotel guests, just ask for the password at the reception.


The Pertschy Hotel staff speak the following languages: German, English, French, Italian, and Russian.

Which credit cards are accepted at Pertschy Palais Hotel?

We accept the following credit cards: EC/Maestro, Visa, Mastercard/Eurocard, JCB and Diners Card.


We kindly recommend our guest to deposit their valuables in the hotelsafe.

What means „non refundable“?

Your reservation fee will be charged directly on your credit card. There are no possibilities for changes or cancellations.