Our FAQs

Frequently asked questions
and answers

When is Check-In and Check-Out time at Pertschy Palais Hotel?

Check-In is available from 2 p.m. and Check-Out until 11 a.m. You can book a late check-out until 9 p.m. with an extra charge of € 35 per single room and € 69 per doubleroom (only on request & availability). Luggage is stored free of charge in the luggage room.

Are smoking and non-smoking rooms available at the Pertschy Palais Hotel?

No, smoking is not allowed in the entire hotel.

What are the opening hours for the breakfast buffet?

Our breakfast times are Monday - Sunday from 7 a.m. to 10 a.m. We are also serve breakfast in your room. In case of very early morning departures, an earlier breakfast service can be arranged with our staff and within our possibilities.

What are the parking fees for the underground car park?

The reduced parking fees of the underground car park Kärntnerstraße at the State Opera underground car park are € 23,- per 24 hours/car.

Are pets allowed in the Pertschy Palais Hotel?

Your four-legged friends are very welcome. There is a fee of € 10 per day per animal. Upon request we provide a dog bowl and a dog bed.

Is an extra bed possible at the Pertschy Palais Hotel?

For families there are family rooms with 3 beds, but a baby bed can be added on request. Otherwise, can be added extra beds or already integrated couches in some rooms. Children up to the age of 12 years in their parents' room pay only € 10 for meals in the booked room category. The price for extra beds is € 24 - 44 per bed.

Is there a laundry service at the Pertschy Palais Hotel?

If the cleaning service is used from Monday to Friday, the laundry must be handed in by 09:00 a.m. and will be returned to the room by 09:00 a.m. the next day. Express laundry can only be accepted by arrangement with the laundry. There is no laundry service on public and austrian holidays.

Can I get hygiene products at the Pertschy Palais Hotel?

Hygiene articles such as cotton swabs or sewing kit, disposable toothbrush and razor, feminine hygiene sets can be brought into the room on request.

Is there free W-LAN access to the Internet at the Pertschy Palais Hotel?

W-LAN is free of charge in the public area of the hotel. Access codes are available at the reception.

Which credit cards are accepted at Pertschy Palais Hotel?

We accept the following credit cards: EC/Maestro, American Express, Visa, Mastercard/Eurocard, JCB and Diners Card.

What means „non refundable“?

The full amount for the reservation made will be debited from the credit card indicated immediately after the booking is made. The reservation can therefore no longer be changed or cancelled free of charge.