Frequently asked questions

Our FAQs at a glance

When are the check-in and check-out times at Palais Hotel Pertschy?

The rooms at Palais Hotel Pertschy are available from 2:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. Late check-out until 9:00 PM is available for €79 per single room and €99 per double room (subject to availability and by request only). Luggage can be stored free of charge in the luggage room.

Are there rooms for smokers and non-smokers at Palais Hotel Pertschy ?

No, smoking is not permitted anywhere in the hotel.

What are the opening hours for the breakfast buffet?

Our breakfast hours are Monday through Sunday from 7:00 AM to 10:30 AM. We also offer room service for breakfast. For early morning departures, we can arrange an earlier breakfast service upon request, subject to availability.

How much are the parking fees for the underground car park?

The reduced parking fees for the Kärntnerstraße underground car park at the Staatsoper underground car park are € 34 per 24 hours/car.

Are pets allowed at Palais Hotel Pertschy?

Pets are very welcome. They are charged € 20,- per day. Treatments with dog bowls and dog beds are available on prior request.

Is an extra bed possible at Palais Hotel Pertschy?

For families, there are family rooms with 3 beds, where a baby cot can be added upon prior request. Additionally, extra beds are available in some rooms either through additional beds or existing couches. Children up to and including 12 years old staying in the parents' room only pay €25 for meals based on the booked room category. The cost for extra beds ranges from €24 to €44 per bed.

Can I get toiletries at the hotel?

Hygiene articles such as cotton buds, sewing case, disposable toothbrush, razor or feminine hygiene sets can be brought to the room on request.

Is there free WLAN access to the Internet?

WLAN is free of charge in the public areas of the hotel. Access codes are available at reception.

Which credit cards are accepted at Palais Hotel Pertschy?

We accept the following cards: EC-Card, Visa, Mastercard/Eurocard.

What does "non-refundable" mean?

The full amount of the reservation will be debited from the credit card provided immediately after booking. The reservation can therefore no longer be changed or cancelled free of charge.

Partner company

**** Alma Boutique Hotel

Logo Partner Historic Hotels